By Corey Fawcett Staff Writer fawcett13@up.edu
The first day of school brought problems for PilotsUP.
The high number of students trying to access the website on Monday overwhelmed the storage area network (SAN), which connects PilotsUP with associated data. The site was taken offline for 15 minutes.
"It was effectively down," Jenny Walsh, the web and administrative systems director, said.
Over the summer, the IT team changed all on-campus kiosks to virtual desktops, meaning none of them have hard drives anymore. Students working away at the library, for example, are using only a screen and a mouse. The actual computer lies within SAN.
All the logging in and out on Monday slowed the network down, according to Walsh.
"Requests (to access PilotsUP) kept lining up," she said.
The IT team fixed the problem by moving PilotsUP data to its second SAN, creating a fresh connection with no delay.
"PilotsUP is really solid," Walsh said. "We learned much more about the data needs on the SAN to make sure it doesn't all get clogged in one pipe."
